As mush as I enjoyed the service ,i was not about to deposit a questionnaire that somebody else had completed into a ballot box.However ,many peopie would return such a questionnaire without thanking twice.
The owner of the restaurant is only fooling himself by keeping the current customer satisfaction masurement program in place.If he "really wants to know",he would be better off asking someone to hand out postage-paid questionnaires to people as they left the restaurant.