遇到这种情况应该首先重置支付密码然后重置掌上银行的登录密码。具体方法如下所示:
借记卡支付密码遗忘,需要开户人本人凭本人有效身份证件原件、复印件及银行卡到全国任一农行网点办理密码挂失、密码重置。
您可通过如下方式重置登录密码。具体步骤如下:
步骤一:登录页面选择“忘记密码”,如下图所示:
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/9345d688d43f8794cd502a50c21b0ef41bd53a24?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
步骤二:输入证件信息,进入手机号验证页获取短信码,根据页面显示输入信息,如下图所示:
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/72f082025aafa40fc169aca3bb64034f78f01924?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
步骤三:进入重置密码设置页面,设置完成后提交,重置成功,如下图所示:
![](https://video.ask-data.xyz/img.php?b=https://iknow-pic.cdn.bcebos.com/8718367adab44aed86e1dc9aa31c8701a18bfb25?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
(作答时间:2020年10月5日,如遇业务变化请以实际为准。)